FAQ

WHAT'S UP

Holi Hatural FAQ

 

What is Holi Naturals.

Holi Naturals is a program operated by the Rastafarian Church.Once you complete the sign-up, you become a member of the Church

  • 19 + welcome
  • Medical Marijuana patients are welcome as we are a health ministry .
  • if you don't have dreadlocks that's ok we love everyone
Congratulation, you're now a Rasta

Is this Legal

YES... Sacramental use of Cannabis in celebration of the Rastafari faith became legal in Jamaica on April 15, 2015.Governor General Sir Patrick Allen,The Governor General of Jamaica has given Royal assent to the Bill amending the Dangerous Drugs Act for Rastas.

WHAT does that mean in Canada ..... Jamaica and Canada are both Commonwealth Countries & the CANADIAN CHARTER OF RIGHTS AND FREEDOMS is founded upon principles that recognize the supremacy of God and the rule of law:Everyone has the following fundamental freedoms: (A) FREEDOM OF CONSCIENCE AND RELIGION;

What is Rasta

Rasta in the strictest sense of the word, follows a code of discipline that cultivates love for life and nature in all it's untouched forms.

Rastafari Belief

Commonly referred to as herb, weed, kaya, sinsemilla (Spanish for "without seeds"), or ganja (from the Sanskrit word ganjika, used in ancient Nepal and India), is a spiritual act, often accompanied by Bible study; Rasta's consider it a sacrament that cleans the body and mind, heals the soul, exalts the consciousness, facilitates peacefulness, brings pleasure, and brings them closer to Jah (God) .

What is iTAL

The foundation of Ital consciousness is laid upon a botanical roots– (roots meaning origin)– and cultivates a deep reverence for all lifeforms. It describes the Rastafarian Faith, lifestyle and culture, but in particular their diet, hence Ital foods.

Sacrament VS Recreational

Rasta use of ganja can't be compared with its recreational uses elsewhere in the West. Rastafarians emphasize harmony with the world and nature, and ganja is used in the context of the Rastas' "I-tal" diet, which involves not just being a vegetarian, but eating foods free of salts, preservatives, condiments, avoiding coffee, alcohol, or other drugs, and living off the land whenever possible.

Our Motto

Let your food be your medicine and your medicine be your food. Ital is vital....

It would appear to some, that ital is a general term for Rastafarian vegetarian food, but in reality, ital is Rastas unique way of preparing their cuisine. It's their roots gourmet to be exact, and a sacrament for the temple, the word used by Rastafarians to refer to the body.

MEMBERSHIP & ORDERING

How can I become a member at Holi Naturals.

Signing up is easy, just follow these three simple steps.Once you complete the sign-up, your membership will be pending approval. Please allow up to 24-hours for verification.

  • Create a profile by entering your email and password.
  • Enter your shipping address.
  • Upload a clear and legible image of your government issued photo ID. We only accept the following: Driver's License, Citizenship Card or Passport (must be 19+ to join).
Want to sign up? click here

Is ordering safe?

There are currently 20, Mail Order dispensaries in British Columbia with some dating as far back as the 90's. Although these establishments are not yet considered legal, the Canadian government has decided to let them operate in peace.

How do I place an order?

Here's a step-by-step guide to placing your order online with Holi Naturals.

1. Click on the desired product(s), choose your weight and quantity then click "Add to Cart". You will then have the option to "View Cart" or "Continue Shopping".

2. At the "View Cart" page; you can edit your order, apply coupons, and view shipping costs.

3. When you "Checkout" the order, details including the PO# and the Interac e-Transfer instructions will be emailed to you.

4. Next, login to your online banking and send the full order amount to the email specified in the previous instruction email, Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer.

5. Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

Congratulation, you’ve now placed your first order!

Can I add/edit/cancel my order?

No, you'll just have to create a new order and we'll take care of cancelling your original order. Note: All unprocessed orders will be automatically canceled after 24 hours.

 PAYMENT AND FEES

Do you have a minimum order?

Yes, our minimum order is $99.00 Note: Free shipping for all orders above $200.

What payment methods do you accept?

There are currently 2 ways to pay Money Order (Canada post / Western Union) or Interac e-Transfer

How do I send an Interac e-Transfer?

If you use online banking with a Canadian bank or credit union, then sending an Interac eTransfer just takes a couple minutes.Search "your bank name" + Interac e-Transfer and you should easily find instructions on how to send an e-Transfer with your financial institution.

For information on sending an e-Transfer, please contact your bank orclick here

I've sent my e-Transfer. What next?

Once you've sent the e-Transfer, it could take up to a few hours for us to receive an email notification of your payment. The status of your order will be ‘On Hold’ until payment is received.

If we receive your payment by 9:00am PST between Monday - Friday, your order will ship the same day otherwise it will ship the following business day. Once your order has shipped, an email will be sent to you with a tracking number.

How long do I have to send my payment?

Your order will be kept ‘On Hold’ for 24 hours. If payment is not received within the 24 hour period, your order will be cancelled.

SHIPPING

Do you ship outside of Canada?

Unfortunately, we do not ship outside of Canada.

Who do you ship with?

All orders are shipped via Canada Post Xpresspost. A fast track link will be emailed to you once your order has shipped.

How long will it take for my order to arrive?

Please allow 2-5 business days for your package to arrive.

Note: Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

What are the shipping fees?

Free shipping for all orders above $200.00 and $15.00 flat rate for all other orders.

How will my order be packaged?

Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged in smell proof bags and vacuum sealed for optimum freshness.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take up to 3 weeks to complete. Once the package is located, you will receive it a few days later, if Canada Post is unable to locate your package we will send you a one time replacement free of charge.

Canada Post says "successfully delivered" but I have not received my order.

The postal worker put the package in the wrong mailbox, or What often happens is that a postal worker will scan all packages saying they were "Successfully Delivered" then spends that day and/or the next day delivering them.

Note: If your Canada Post shipping status is "Successfully Delivered" and you did not receive your package, please contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take 5 business days to complete. If the search results prove that the items were lost we will send you a one time replacement free of charge. If the result remains "Successfully Delivered" we will not be able to replace your order.

Recommended:

  • Please make sure that the shipping address you provided is correct by logging into your profile..
  • If you have a community mailbox, make sure you specify the mailbox number.
  • If you have a community mailbox, make sure you specify the mailbox number.Check with your neighbours to see if they accidentally retrieved your package.

Can I ship to a different address other than my own ?

No ... we only ship to the address you register with ...But if you are traveling or moving we will work with you.

When you make your order just add a message in the Note: section of the order form or call us before ordering

My package is going to the wrong destination.

If you're tracking your package on the Canada Post website and it looks like it's headed to the wrong city, it's most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Canada Post tracking information has not updated recently.

If you're tracking your package on the Canada Post's website and it has not updated in some time, it's most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know so we can file a trace with Canada Post.

My tracking number does not work.

Often we will email you the tracking number prior to the package scan at the post office. Until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be updated.

Shipping to Nunavut and Northern Quebec.

Unfortunately, we experience a much higher percentage of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk.

PRODUCT INFO

Are your flowers tested?

Yes! We have all our flower professionally tested at a local lab for the following.

  • Mold
  • Pesticides
  • CBD
  • THC

Photos on the website

Yes! All of our product are photographed at our in-house studio and we do not apply any colour enhancement.

What is the difference between Indica and Sativa?

Today, it is widely accepted that marijuana has two different species: Indica and Sativa. Crossbreeding of the two types has led to a wide variety of hybrid strains with unique characteristics.

The differences between indica and sativa remain a subject of much debate, especially among scientists who study the plant. However, most agree that Indica and Sativa plants are distinct in a number of ways.

Indica dominant strains are commonly used for pain relief and are often recommended for patients suffering from insomnia. They are suitable for night-time smoking.

Benefits of Indica:

  • Relieves body pain
  • Relaxes muscles
  • Relieves anxiety or stress
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Sativa dominant strains tend to have an uplifting, energetic and “cerebral” effect that is best suited for daytime smoking.

    Benefits of Sativa:

  • Feelings of well-being and at-ease
  • Increases focus and creativity
  • Fights depression
  • Uplifting and cerebral thoughts
  • Stimulates and energizes
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